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Who is responsible for what
The editorial team behind this website owns the words you read here, and the casino operator owns the gambling service itself. When you send a message through the form, the split remains the same: questions about bonuses, bets, cashouts or account bans go to the operator, while comments about the accuracy, fairness or clarity of our reviews stay with us. A message that names the right side of that line gets a useful answer faster than one that does not.
For the reader, that means checking which party your question actually concerns before you write. If you are disputing a wagering requirement, the operator is the only one who can change anything. If you believe a review misstates a payout time, we are the ones who need to hear it.
What your message should contain
A useful message names one issue, gives the date or round it happened, and states what you expected versus what occurred. For an operator question, include your player identification without ever putting your password or full banking details in the message. For a website question, quote the exact sentence or figure you dispute and, if you can, say which page carried it.
Messages that bundle several unrelated problems into one submission tend to get answered piecemeal. Keep each message to a single subject, and if you have two separate concerns, send two messages. The clearer the question, the less back-and-forth the reply needs.
How the information you send is handled
Everything written into the form is treated as correspondence for the purpose of answering your question, not as material for publication. The content of your message is read by the relevant team, used to resolve your enquiry, and then retained only as long as necessary to deal with the matter and to meet any record-keeping obligations that apply.
In practice, that means your words do not become part of any review, comparison or public comment. If a member of the editorial team wants to quote a reader's experience in an article, they will ask separately for permission before doing so, and they will not publish anything that identifies you without that consent.
Feedback about this website
When your message concerns the site itself — a correction, a complaint about outdated information, or a suggestion for a casino we have not covered — the editorial team reviews it against the existing review and decides whether a change is warranted. Feedback that points to a specific, checkable fact carries the most weight; an opinion without a reference is noted but rarely acted on alone.
Corrections that are confirmed are folded into the relevant page without fanfare. Suggestions for new coverage are logged and weighed against the site's editorial priorities, which means a well-argued request is more likely to be taken up than a bare list of names. The site does not publish reader feedback as a separate section, and there is no public record of who wrote in.